Business strategy is increasingly being enabled and driven by changes in business technology, and 2016 is likely to be no different. What is different however, are some strides in the field that could help supplement your organization’s strategy to deliver a more seamless experience for clients, with a more efficient and productive back-end.
Microservices make small beautiful
Viewing your software system as well as services in their most elemental form as microservice or small service is growing popular with businesses. Cloud computing supports this kind of architecture perfectly, adding to its uptake. By doing so, organizations find that the applications they use are much more flexible. Instead of making patches or updates to software of a big system, companies can now simply replace the portion or microservice that’s outdated with a newer version.
CRM tools and document management get more sophisticated
Business technology gets a boost with the availability of cloud-based collaborative platforms that are built to be mobile friendly and accessible any time, anywhere. This will help companies to be more responsive to customers, even as the use of the cloud helps to keep costs at manageable levels, possibly lowering them further. Geographically disparate teams, business development teams, frontline sales and backend support teams will be able to collaborate easily on these easily accessible tools.
Predictive analytics help Big Data get bigger
Senior SAP technologists have predicted the onset of the ‘zettabyte era’ when huge volumes of data will be churned out in the years ahead – and with that will come the opportunity to use predictive analytics to understand markets, customers and businesses better. Specialists will be able to use Big Data to identify patterns, predict trends and help businesses become predictive as opposed to reactionary.
A user experience will need to be all about the customer
It might seem obvious, but for a while now businesses have been building highly complex and sophisticated technology infrastructure at the back-end with limited attention paid to the actual user experience. Businesses in 2016 and beyond will need to closely monitor and understand a user’s needs and help make their experience cohesive, simple and fruitful to stay competitive. Technology tools will need to up their game to meet the new needs of businesses, giving customers the experience they seek.
Server-less architecture to offer infinite scalability
Architects and developers will be able to focus on creating sound business logic and improving security and reliability of systems, without any attention being diverted to managing huge numbers of servers. This also improves scalability and takes peak capacities to never before limits. Some even say this limit no longer exists in the new scheme of things.