Managed IT services continue to transform the industry rapidly, allowing businesses to manage complex internal networks effectively and grow dynamically, while not stretching their budgets any further. Previously, we went over a few points on what to look for in an IT company in Part 1. This is the second part that addresses what other specific skills and offerings you should be looking for in an IT services provider.
There are a number of tools that MSPs offer to businesses ranging from remote monitoring and management to automated services. Make sure you find out about what tools and platforms they offer as part of the service. The tools your IT company uses are a sign of their maturity and have a direct impact on the health of you IT systems. We use platforms like Labtech and Connectwise, slighty arguable that they are the best tools in the industry. Theses tools have become a part of the company processes and procedures and because of their wide reach and in depth power, provide insight into your IT systems at just about every level including: asset management, service delivery, service level agreements, escalation of work, project management and much more.
The skillset, knowledge and experience of the employees are at the crux of evaluating a potential outsourced IT company. Ultimately, it’s these factors that determine how they operate, manage and design the IT service. Certification is a crucial benchmark to gauge the skillset. Another key benchmark to look for is training; if an IT company constantly trains its staff on the latest technologies and platforms, then you can be assured that your organization will benefit from proper application, troubleshooting and stay on top of current technology.
Reporting may seem like one of the last things you’d expect to see on this list, but believe us it’s important; after all reporting is how you know the status of your IT infrastructure. There’s a good likeliness that you’ve partnered with an IT company because you found the associated operations, platforms and jargon complicated in the first place, and a good report can help you gain a better understanding of your IT needs, performance and position. It’s always a good idea to find an IT provider who has an Account Manager acting as a liaison, and communicating the technical data (in decipherable format) to the business team from the technical team, and bridging the gap.