Get a full local IT support team on simple terms
What You Get
Your IT department will consist of an IT Manager, Account Manager, Procurement Management, Vendor Management, Helpdesk/Service Desk team consisting of Levels 1,2 and 3 specialists. With a single contract, you’ll have a an entire IT department working with you
All support requests and projects will be tracked in Connectwise complete with real-time and automated monthly reporting. Reports and reviewed regularly with you ensuring all time is Accountable, emerging patterns can be dealt with more effectively. Our monitoring within LabTech ties directly into Connectwise, allowing for automated alerts and problems to be logged directly to particular asset, hardware, software and even end user. The result is that we have insight into any and all pieces of your IT.
IT Outsourcing vs Full Time Staff
Unsure you are getting value from your existing IT staff?
We can provide more service, provide more coverage and more expertise for less than you are paying your full time IT staff.
Typical concerns related to your full time staff:
- Unsure of how busy your IT staff are.
- Lack management reporting
- Lack confidence in the IT topology and architecture
- Not sure you are going in the right technology direction
- Service is slipping
- You are scared of your IT staff
- Your severance pay is increasing year over year
- You don’t have IT support and coverage on absences
We Can Help You!
There are many reasons you may be thinking of switching IT providers. Based on client feedback the top reason people make the move to D-Tech is that we deliver where others could not.
Here are some contributing factors leading to changing of IT providers:
- Issues take too long to resolve
- IT staffing is too small or too large
- Skill of team is not adequate or current
- Do not have proper tools
- Lack of process
- Lack of long term planning
- Do not deliver an entire IT department
How we deliver local OUTSOURCED I.T
Since 1994, we have strived to meet the needs of our clients’ businesses; We’ve created our a model that offers the values clients want and from the mistakes of other IT companies. ACTIVE is our delivery model that provides Best-in-Class IT services.
We firmly believe that we are accountable for our actions, services, solutions, and even our partners. This is a trait we do not take lightly.
The goal is to ensure everyone is on the same page.When hiring staff, we are very stringent on only hiring people with great technical and communication skills.
We believe that trust is built through transparency. As such, what you see is what you get. You will always get the whole story.
We keep the geek speak internally and provide you with useful information to understand the core concerns and issues.
We are careful with time and money. We constantly look for new technology that may better the organization.Our value goes well beyond just expertise and service.
The best IT operations and IT departments do not work in silos or keep things to themselves.