We deal with all the technical aspects of you would expect from an entire IT department. We report back to you a comprehensive, plain English, account of any project, support request or strategic initiative. You will have the whole story, the whole truth and nothing but the truth.
Take the Mystery out of IT Services
Since 1994, we have endeavoured to understand and meet the needs of our clients. We work with you to apply the best practice IT solutions to meet your business needs, objectives and budget. I.T. should never leave you tying to piece together a puzzle, that’s our job!
Start with communication
The story also starts with us. It’s our job to ensure all things IT are covered. As such we are continually identifying potential areas for improvement, new technology and potential risks. We provide this valuable information as part of our regular services. As often as weekly, our Account Management team relays information to you and your management team. You will have full detail on the items up for discussion without the worry about it being too technical.
We use data and our industry best tools and technology to make critical decisions and built trust. Utilizing tools like Connectwise, Brightgauge, ITGlue and many more, we are able to produce audit trails on any and all IT service requests, projects and change orders.
This audit trail is available to our clients to show exactly what happened and when. We use it as a tool to show accountability and results, and at times an area for improvement and focus.
We embrace transparency, as it will show the real story to all involved
Our approach to understanding the impact of IT on your business gives you a powerful ally in IT in D-Tech. We will provide you the good, the bad and the ugly as both IT department and business units must look at each situation unbiased. Our unique delivery model allows for this to truly protect the business. Other all-inclusive models do not.