There are many reasons you may be thinking of switching IT providers. Based on client feedback the top reason people make the move to D-Tech is that we deliver where others could not.
We can help you with make the right decision!
Here are some contributing factors leading to changing of IT providers:
- Issues take too long to resolve
- IT staffing is too small or too large
- Skill of team is not adequate or current
- Do not have proper tools
- Lack of process
- Lack of long term planning
- Do not deliver an entire IT department
Since 1994, we have strived to meet the needs of our clients’ businesses; we do not force our way onto your business. We work with you to apply the best practice IT solutions to meet your business needs, objectives and budget. We refer to this as being dynamic and flexible.
How D-Tech will solve your IT service problems
From our very first meeting, we challenge the status quo and ask questions beyond the typical IT questions. We strive to understand the objectives and look to expand and elevate the perspective of a healthy IT Department. We also understand that just because something is technical, doesn’t rule out basic business communications. We provide simple, reliable and easy to read updates and communications in every interaction.
Best in class tools and reporting
We have made investments in to proven tools to allow all things IT to be effectively managed.. Our tools are best in class, delivering metrics for just about anything IT. Monitoring, support requests, project implementations, client satisfaction, maintenance and overall health. We follow a simple set of ITIL based procedures that best protect your business without being a burden and cumbersome.
Our hiring process is quite robust. We hire top quality staff with excellent technical and communication skills. We hire hard working staff that love what they do. We retain our staff with various incentives, consistent interaction and supervision. We continually invest in staff education and training. Each of our staff are given individualized career development path, with their own goals of technical training and certifications. Our staff compensation is based on customer satisfaction, not billable hours.
In-House I.T Staff on the bubble?
Our 20+ years of IT services and IT solutions is transferred to you, providing clarity of the impact of any IT decisions. When working with your management team we will explain, in layman terms, the risks and benefits of any solution; from deciding on a simple computer purchase to the implementation of enterprise level software.
Much of our business is generated by taking over from other IT companies. Previous to D-Tech, our clients had concerns that their IT Company is; over their heads, have stopped caring, overcharging or are one dimensional. In every situation, we applied our years of experience and knowledge, identified challenges and solved them with innovative solutions.
See what we bring to your IT, that you are not getting now
We utilize our 20+ years of IT services and solutions and work with you ensuring a full understanding of all your goals, discussing the inherent business risks technology can bring, and how D-Tech can solve immediately help.
We always start with business first and ensure that the IT services and technology support and enforce your organizational goals are. We ensure you are getting the most of your IT budget, have the security you need, the sociability you want and the stability of the most successful organizations.
Much of our business is from taking over from other IT companies that stopped providing value and don’t deliver results. D-Tech brings results!