Managed IT services is the evolution of the reactive or break/fix technical support. The D-Tech approach to this is to provide the entire role of managing the IT department; this includes providing reactive support, but also managing the various aspects of IT. We pride ourselves in helping our clients fulfill their needs. We can provide managed IT services in a number of ways; If you have one or more of the following full time staff that are to remain as part of your IT department, we can provide any combination of services to you.
Comprehensive Service Offering
“IT” is a department in every organization and doesn’t need your full time staff to manage it. We provide a team of experts to cover all the aspects of any IT Department.
The emergence of cloud for backup is now a proven, viable and affordable solution to protect and backup your data. Ensure you have the right solution in place.
With your organizations reliance on I.T. it’s important that you have a plan to continue your normal business, in the event of any disaster. We work with you to provide the proper level of business continuity.
Receive Best in Class technical support, supported by a completely transparent service level agreement. All support requests are logged in the industry best Service Desk tool (Connectwise).
A flat fee service that ensures all computers are up to date with the latest security and performance updates. We patch all windows and dozens of third party software to keep your computer and staff productive.
A turnkey solution that provides a leading edge Antivirus license on all desktops, laptops and servers through the entire organization, including the support, updates and upkeep of the product versions and definitions.
A turnkey solution that provides insight into the up-time, traffic and security into your firewalls. All firmware and security services will be patched on a regular basis.
Our unique oCIO Service aligns your business strategy with IT. If you rely on IT, avoid surprises and allow D-Tech to build a technology road-map that supports your organization.
Managed IT services
Take advantage of our hybrid approach to provide flat fee services combined with a customized block hours service desk model to properly service your I.T
Server Monitoring and Management
A flat fee service that ensure your server(s) is running optimally. All servers are monitored, managed and patched to catch any warning or signals or failure and threat.
Receive a daily executive summary outlining the true status of your backup. With eagle eye precision our skilled IT support team scan for any anomalies that will increase your risk for data failure, ensuring safety in your data.
Cloud File Sharing
An elegant solution that removes the hassles of VPN. Have your staff be truly mobile with our comprehensive, insanely easy to use Cloud file sharing solution that ties into your file server and user security.
All the Cloud technology
you would ever need
Leverage our massive partner list to get any technology your organization needs to be successful.
- Microsoft Office365,
- Mimecast – Email archiving
- Cloud File Sharing and Collaboration
- Canadian based Online Backup
- Infrastructure as a Service (IaaS)
- Software as a Service (SaaS)
- Hardware as a Service (HaaS)
- VOIP telephone systems
What People Are Saying
- Over the 2 years of working with D-Tech, they have worked in tandem with our onsite staff and taken over our infrastructure from the previous IT Company. They have successfully downsized our servers and related infrastructure to a model that reduces support costs and leverages new cloud based technologies.
- I highly recommend D-Tech to manage any not-for-profit’s IT infrastructure. We have been working with D-Tech Consulting since 2007 and we are extremely happy with D-Tech’s services. All staff are prompt, professional and skilled.
- As our new service provider, D-Tech has provided us with exceptional service and expertise. Their staff’s skill and professionalism have proven invaluable in the smooth transition of our I.T. services. CPCO is confident in D-Tech’s ability to effectively manage our I.T. needs now and in the future
- D-Tech took over from our full time support staff in 2009. Moving from a local presence to an outsourced model was a smooth transition. Our staff have received the proper support they need expediently and with care. We feel we have tremendous value in working with D-Tech, not only were their fee’s lower than our full time salary’s for IT, but we receive all the benefit of a diversified team.
- The staff at D-Tech are very knowledgeable, approachable and friendly. Over the many years in working together we have worked together on many implementations and projects, often with D-Tech recommending new technology to enable our business to operate optimally. We have undergone several major undertakings in infrastructure without issues and are always on budget.